Store Policy
Payment : We accept all major credit cards, including Visa, MasterCard, American
Express and Discover. All credit card payments made through our store are
secured.
Payments made by Money orders, Cashier checks, or Bank Wire Transfer are also
available by calling our office 1-800-542-3368 or 001 417 724 8558 between
the office hours of 8:30am. – 6.00PM. Central Time, USA.
All Prices are Subject to Change Without Prior
Notice
Shipping Policy – all shipping
times are subject to goods availability.
Orders must be received by 2:00pm Central time for overnight and 2nd day delivery
Monday –Friday.
Economy ground orders will be shipped with-in 24 – 48 hrs.
All shipments are subject to credit card approval and availability.
Items which are not in-stock will be back ordered and shipped as soon as they
are re-stocked.
We will contact you directly if an item you have ordered is back ordered to
arrange a shipment schedule.
Orders placed on weekends or on holidays will be processed in our warehouse
for shipping on the next business day.
Due to circumstances beyond our control such as weather conditions, order
volume, industrial strikes and credit card approval complications can delay
the delivery of shipments.
There are no deliveries on USA national holidays or Sundays.
Economy Ground
Delivery is within 4 to 7 days from the date of shipment.
Two-Day Delivery
Orders must be received by 2pm Central Time Monday – Friday excluding
holidays
Please provide an address where the shipment can be received in person.
Overnight / Saturday
Orders must be received by 2pm Central Time Monday – Friday excluding
holidays.
Please provide an address where the shipment can be received in person.
Standard Overnight delivery will be by approximately 3 p.m. the next business
day.
Priority Overnight delivery will be by approximately 10:30 a.m. the next business
day.
Saturday delivery will be by approximately 11:00 a.m.
These shipping services are available in-stock orders placed by 2 p.m.
Delivery times may vary for some shipment destinations, or during adverse weather conditions or other situations as suggested above. Certain delivery options may not be available in some areas. Sunday and holiday shipments/deliveries are not available at this present time.
PO Boxes
We are sorry but we are unable to ship on a Two Day or Saturday / Overnight
service to P.O.Boxes, Postal route address or APO/FPO address.
Bulky Items
Surcharges may apply to some shipments due to size, volume, or weight.
Tracking your shipment
You may track your shipment by visiting www.ups.com and entering your tracking
number. If you need further assistance please call our office at 1 800 542
3368 or 001 417 542 3368.
International Delivery
Shipments outside the USA will be subject to duties and fees relevant to the
country of delivery. We do not collect this fee – it will be due to
upon receipt of your goods and will vary for each country. To calculate the
fees that will be due on your order please contact your local Customs and
Excise office for your area in your country.
Sales Tax
Dent Magic Tools charges sales tax for Missouri residents only.
Sales Tax - Institutional, Commercial & Nonprofit
Tax exempt customers can contact our Customer Service Department at 1-800-542 3368 to order. You must have a sales tax exemption certificate on file with us or we will be required to add applicable sales tax to your order.
Damaged or Lost Items
Please inspect your shipment immediately upon delivery. If you receive cartons
that are visibly damaged, please note the damage on the carrier's freight
bill or receipt, make sure you keep a copy for yourself. Keep the original
carton, all packing materials and parts intact. Please contact our Customer
Service Department at 1-800-542 3368 within 10 calendar days after receiving
a damaged shipment, or as soon as you determine that a shipment is lost.
Shipping Fees are Not refundable.
Product Warranties
Try our Paintless Dent Repair tools for 90 days. If you are not 100% satisfied
with any dent tool, just return it for a full refund. Dent Magic Tools Inc.
provides a lifetime guarantee against breakage under normal usage on all our
dent tools. Any PDR tools returned for any other reason must be returned within
90 days of purchase to receive a full refund. Products which have been subject
to misuse, neglect, or heated are excluded from any warranty by Dent Magic
Tools.
Some states do not allow exclusion of or limitations on implied warranties,
such as warranties of merchantability or fitness for a particular purpose
or the exclusion of incidental or consequential damages, so the above limitations
or exclusions may not apply to you.
Customer Service
We will be pleased to help you with any questions that you may have, please
call 1 800 542 3368 or 001 417 724 8558 between 8:30am and 6:00pm Central
Time.
Web-site Disclaimer
All information provided on this web-site is subject to change without notice. Dent Magic Tools has made every effort to make this web-site helpful and accurate. However, due to the open nature of this web-site, and the potential for errors in the storage and transmission of digital information, Dent Magic Tools does not warrant the accuracy of information obtained from this web-site. All materials posted on this site are "as is" and without warranties express or implied. Dent Magic Tools disclaims all warranties including the implied warranty of merchantability and fitness for a particular purpose. Dent Magic Tools does not warrant that functions contained on this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the servers are free of viruses or other harmful components. Dent Magic Tools does not warrant or represent the use of the materials on this site in terms of their correctness, accuracy, reliability, or otherwise.
Links To Third Party Sites
The Dent Magic Tools’ web-site may contain links to other web-sites ("Linked Sites"). The Linked Sites are not under the control of Dent Magic Tools and Dent Magic Tools is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Dent Magic Tools is not responsible for webcasting or any other form of transmission received from any Linked Site. Dent Magic Tools is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Dent Magic Tools of the site or any association with its operators.
Trademarks
This web-site contains many Dent Magic Tools and third-party trademarks and service marks. All marks are the property of their respective companies. All rights in the intellectual property contained in this web-site including copyright, trademarks, trade secret and patent rights are reserved. Access to this web-site does not constitute a right to copy or use any of the intellectual property of Dent Magic Tools or its suppliers. Statutory notice contained herein represents trademark status in the United States.